Privacy Policy

Effective date: July 2026

At Watersports Ltd we are committed to protecting your personal information and respecting your privacy in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, store and protect your personal information across our activities and websites, including Thunder Jet, Hydro Attack, Queenstown Paraflights, Jet Ski Tours and Jet Cars.

1. Information We Collect

We collect personal information from you when you engage with our services, including but not limited to:

• Full name
• Contact details (e.g. phone number, email address)
• Billing and purchase information
• Age and/or weight, where required for safety
• Emergency contact name and phone number
• Any health information (medical conditions, injury or disability) you choose to share, so we can help determine whether a person is fit to participate and assist in the event of an emergency or injury

Providing this information is optional; however, failure to supply certain details (such as names, contact information, or weight where required) may prevent us from delivering the experience you have booked.

2. Why We Collect Your Information

We collect your personal information to:

• Complete passenger manifests (required for safety and compliance)
• Manage and confirm your booking
• Send reminders and follow-ups related to your booking
• Improve our customer service and safety standards

3. Cookies & Analytics

Our website uses cookies to improve your browsing experience. We also use third-party tools such as Google Analytics to collect anonymised information about how visitors interact with our site. This helps us improve our website and marketing. You can disable cookies in your browser settings, though this may affect your experience on our site.

4. Marketing Communications

With your consent, we may use your contact details to send you promotional emails, special offers or updates about our services. You can opt out at any time by clicking the unsubscribe link in our emails or by contacting us directly.

5. How We Store & Protect Your Information

Your information is stored securely in our systems, and we take all reasonable steps to protect it from loss, unauthorised access or disclosure. We retain personal information only for as long as it is needed to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer required, we ensure it is safely deleted or anonymised.

6. Sharing Your Information

We do not sell, rent or share your personal information with unrelated third parties. Your data may be shared only with:

• Internal staff for operational purposes
• Our trusted business partners (e.g. payment providers such as Windcave), where necessary to deliver our services
• Government or safety authorities, only if required by law

Windcave, as our payment provider, also complies with New Zealand privacy laws and uses your data solely for lawful, authorised purposes.

7. Third-Party Booking Platforms

We partner with reputable third-party booking platforms (e.g. Viator, GetYourGuide, Everything New Zealand) to offer convenient booking options. These platforms collect personal information on our behalf and pass it to us for the purpose of delivering your booked experience. We may need to use or disclose your personal information back to these platforms to check your booking, authorise cancellation requests or resolve any issues. We do not share your personal information with unrelated third parties. Please refer to each platform's own privacy policy to understand how they manage your data.

8. Your Rights

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request corrections to your personal information if you believe it is inaccurate

To request access or correction, or for any privacy enquiry, please contact us:

• Email: book@watersports.nz
• Phone: +64 3 441 1116
• Post: Watersports Kiosk, Steamer Wharf, Beach St, Queenstown 9300

We will respond to your request within a reasonable timeframe.