Have a question? Find the answer here.
FREQUENTLY ASKED QUESTIONS
DO I NEED TO BOOK?
Bookings are highly recommended in order to avoid disappointment. You can book early through our booking form online or call us by freephone on +64 (0) 441 2242
HOW LONG DOES THE TRIP LAST?
Please allow 1 hour for the round trip. This includes 10 minutes of flying time. The rest of your time will be spent cruising around lake Wakatipu giving you time to enjoy the beautiful scenery Queenstown has to offer.
Please call us 1 hour prior to your departure time for a weather check and check in with us on the Main town pier 15 minutes before your scheduled departure time.
Please call us 1 hour prior to your departure time for a weather check and check in with us on the Main town pier 15 minutes before your scheduled departure time.
IS THERE A CHILD RATE?
All prices are per person, kids under 12 must be over 20kg and need to fly with an adult.
IS THERE A MAXIUM AGE LIMIT?
No! No one is too old to fly with us.
IS THERE A MINIMUM AGE?
Children can fly tandem or triple with an adult once they weigh over 20kgs.Children need to be over 12 years of age and over 70kgs in order to fly without an adult.
WHERE DO YOUR TRIPS DEPART FROM?
Our trips depart from the Watersports Kiosk, Steamer Wharf, Beach St, Queenstown Bay
WHAT SHOULD I WEAR?
Please wear clothing suitable to the conditions on the day you are coming flying. On a warm day you can wear shorts and t shirts. Extra layers, such as hats and gloves will be required in winter. Please note we do not supply extra clothing.
WILL I GET WET?
No – You will Fly High and Stay Dry the whole time. Swim wear and towels are not required.
IS THERE A WEIGHT OR HEIGHT RESTRICTION?
We can fly up to a maximum combined weight of 210kg (462 lbs). If you exceed this weight limit you will not be able to fly and we will need to alter your booking.For solo flights we have a minimum weight requirement of 70kg (154 lbs).Please note, as we are a weather dependent activity, these weight limits can change depending on lake conditions on any given day.
IS MY TRIP WEATHER-DEPENDENT?
Yes, Queenstown Paraflights is a weather dependent activity and for this reason we ask you to call us one hour before your flight for a weather check. If the weather is not suitable at the time of your scheduled flight we will do everything we can to reschedule you for another time or day.
CAN I FLY PREGNANT WITH PARAFLIGHTS?
Yes – Please call us to discuss this in more detail prior to booking.
CAN INJURED OR DISABLED PEOPLE COME FLYING WITH PARAFLIGHTS?
Yes – Please call us to discuss this in more detail prior to booking.
IS THERE SOMEWHERE I CAN LEAVE MY PERSONAL BELONGINGS?
You can bring everything with you on-board the boat. It will be very safe on-board while you are flying.
CAN MY FRIENDS AND FAMILY SPECTATE?
Spectators can come to watch for a small fee of $30. This is on a space available basis and cannot be guaranteed until 5 minutes before departure time.
CAN I BRING MY CAMERA/PHONE?
Yes – you can bring any of these items with you while you fly. This is at your own risk and Queenstown Paraflights will not take responsibility for any lost or damaged items.
CAN I CANCEL MY BOOKING?
A full refund will be given with at least 24 hours’ notice prior to your booking. No refunds/changes/transfers with less than 24 hours notice. If you do not show up no refund will be issued.